Customer Service Policy
Last Updated: [1 Nov 2024]
At Step in Style, we are committed to providing our customers with exceptional service. This Customer Service Policy outlines how we aim to support you throughout your shopping experience, from the moment you place your order to the delivery and beyond.
1. Customer Support Availability
Our customer support team is available to assist you with any questions or concerns. You can reach us through the following channels:
- Email: support@stepsinstyle.com
- Chat: Support 24/7
- Hours of Operation: Monday to Friday, 9:00 AM - 5:00 PM
2. Order Assistance
We want you to be satisfied with your order. If you need any help with:
- Order Modifications: If you need to change your shipping address or make changes to your order, please contact us as soon as possible. Changes may not be possible once your order has shipped.
- Order Status: If you'd like an update on the status of your order, feel free to contact us via email or our "Track Your Order" page.
- Cancellations: If you wish to cancel an order, please contact us within 24 hours of placing the order to request a cancellation. After this time, we may not be able to cancel your order.
3. Product Inquiries
Our team is here to assist you with any product-related questions. Whether it's about product details, sizing, material, or availability, we are happy to provide the information you need to make an informed decision. Please feel free to reach out before making a purchase, and we’ll do our best to assist.
4. Shipping & Delivery Assistance
We strive to deliver your items as quickly and efficiently as possible. If you encounter any issues with your delivery, such as delays or missing packages, please contact us immediately. Our team will work with the carrier to resolve the issue and ensure that your order reaches you.
5. Customer Satisfaction
Your satisfaction is our top priority. If at any time you feel that our service has not met your expectations, please let us know. We are dedicated to resolving any issues and improving your experience with Step in Style.
- Feedback: We encourage feedback, whether positive or constructive, as it helps us improve our products and services. You can share your thoughts with us by emailing support@stepinstyle.com.
6. Respectful Communication
We expect all interactions with our customer service team to be respectful and courteous. We are committed to creating a positive and professional environment for both our customers and our staff. We reserve the right to refuse service if a customer is disrespectful or abusive.
7. Privacy & Confidentiality
We respect your privacy. All personal information provided to Step in Style will be kept confidential and used only for the purpose of processing your orders, returns, and customer service inquiries, as outlined in our Privacy Policy.
8. Policy Updates
We may update this Customer Service Policy from time to time to reflect any changes in our services or procedures. Any updates will be posted on our website, and we encourage you to review the policy periodically.
We want every interaction with Step in Style to be a positive and satisfying experience. If you need assistance or have any concerns, our customer service team is here to help!
Thank you for choosing Step in Style!
FOR MORE INFORMATION
Business name: Step in Style
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM
Business Number: +1 (843) 418-3770
Business Days: Monday - Friday
Business Mail: support@stepsinstyle.com
Business Address: 7381 East Spartan Boulevard, North Charleston South Carolina 29418, United States