FAQ
Greetings to the Frequently Asked Questions (FAQ) section on Step in Style's platform. Here, we have curated responses to frequently encountered questions, aiming to furnish you with swift and valuable information.
Q. What are your shipping and handling times?
A. Handling Time: All orders are processed within 6-7 business days.
- Shipping Time: Once processed, you can expect your order to arrive within 4-5 business days (for standard shipping).
- Expedited Shipping: If you need your order faster, we offer fast delivery within 3-6 business days for an additional charge of $30 USD.
Q. Can I change or cancel my order after placing it?
A. You can cancel your order within 24 hours of placing it. After this period, cancellations may not be possible, as the order could already be processed or shipped.
- To request a change or cancellation, contact our support team immediately at support@stepsinstyle.com.
Q. What is your return policy?
A. Returns: We accept returns within 30 days from the date of delivery. The product must be unused, unworn, with tags, and in its original packaging.
- Return Process: To initiate a return, contact our support team at support@stepsinstyle.com. Once approved, we’ll provide you with a return shipping label.
- Exchanges: We do not offer direct exchanges. Please return the item and place a new order for the desired product.
Q. How do I get a refund?
A. If your return is approved, the refund will be processed to your original payment method within 12-15 business days.
- Refunds for canceled orders will be processed within 10 business days as well.
Q. What should I do if I received a defective or damaged item?
A. If the item you received is damaged or defective, please contact us immediately at support@stepsinstyle.com. Provide details and photos of the damage, and we will resolve the issue as quickly as possible.
Q. Do you accept international orders or ship outside the United States?
A. At this time, we only ship within the United States. We hope to expand our shipping options in the future to serve international customers.
Q. What types of payment do you accept?
A. We accept a wide range of payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club.
- Apple Pay (where applicable).
- Other payment methods: Depending on your region, additional payment options may be available at checkout.
Q. Can I modify my order after it’s been placed?
A. Once an order has been processed and shipped, modifications (such as changing the items or the shipping address) are not possible. However, if you need to make changes, contact us immediately after placing the order, and we will try to accommodate your request.
Q. How do I track my order?
A. You’ll receive an email with tracking information once your order has shipped. You can track your order status using the tracking link provided.
- For real-time updates, you can also visit our Track Your Order page on the website.
Q. Do you offer gift cards?
A. Currently, we do not offer gift cards. However, we provide a great selection of women’s handbags, which make perfect gifts for your loved ones!
Q. How do I contact customer support?
A. If you have any questions or need assistance, you can reach our customer support team at support@stepsinstyle.com. We are available Monday to Friday, from 9:00 AM to 5:00 PM.
Q. What if I entered the wrong shipping address?
A. If you realize that your shipping address is incorrect, please contact us immediately at support@stepsinstyle.com. If your order has not yet been shipped, we can correct the address. However, if the order has been dispatched, you may be responsible for additional shipping fees.
Q. Are sale items or clearance products returnable?
A. Sale items and clearance products are not eligible for returns or exchanges. Please review the product descriptions carefully before making a purchase.
Q. How do I care for my handbag?
A. To maintain the quality and appearance of your handbag:
- Store it in a cool, dry place away from direct sunlight.
- Clean it gently with a soft, damp cloth.
- When not in use, store it in a dust bag to protect it from scratches and dirt.